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Each Call Center Representative has extensive knowledge of credit union products and services to help you with your questions or financial business. Whether its transferring funds, making VISA or loan payments, check withdrawals, wire transfers, or taking Term Share Certificate requests, we can help. You may have questions regarding your account such as balance information, which checks have cleared, recent transaction history, general loan and mortgage information, VISA questions, hours, etc. If needed, you may also request applications and product information to be sent to you. For more specific, detailed information, the representative will transfer you to the appropriate department. So go ahead, pick up your phone and give us a call. You can reach us at 800.852.5886 or 413.256.5500. The Call Center is located at our Westgate Center Drive office in Hadley and is open 8:00 am - 5:00 pm Monday through Friday, and 9:00 am - Noon on Saturday. Call Center Representatives are available during these normal business hours. If you are unable to contact us during normal business hours, an after hours voice mail system is available to you or send us an email. Please leave your name, telephone number, member number, and a brief message and a Call Center Representative will return your call. |
